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What is Device Insurance?

Device insurance is a type of protection plan that covers the cost of repairing or replacing your electronic device—like a smartphone, tablet, laptop, or smartwatch—if it gets lost, stolen, or damaged.

How it works

  1. Enter device details
  2. Choose your plan
  3. Get instant coverage
  4. Get peace of mind : You won’t have to worry about accidental drops, spill, or theft

What devices can i Cover?

  1. Mobile phones
  2. Wearable smart tech like smartwatches
  3. Laptops and tablets
  4. Cameras
  5. Portable game consoles
  6. Earphones and headphones

What Does MoMo device
Insurance cover?

  1. Theft
  2. Accidental Damage
  3. Mechanical Breakdown

Telephone: +268 2411 7500

Email address: InsureInfo@oraclesz.com;  EswatiniInfo@oraclesz.com

Website: www.oraclesz.com

Disclosure | Terminology
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Terminology

The date on which cover begins under this policy as set out in the Policy Schedule.

Excess’ is the amount you are responsible for paying towards your own claim as set out in the Policy Schedule.

Extra time given for the payment of outstanding premium to be paid.

Information that affects our decision to insure your property on the terms and conditions in this policy.

The period for which we have received your premium

Means the owner of the registered portable possessions

A legal document that forms part of your Oracle Insure policy. It sets out your details, your cover, and your premium.

The premium due as set out in the Policy Schedule/ premium section of your policy. This is the amount that you agreed to pay us for your cover.

The date on which you must pay the premium.

The date in each month that we will debit the premium payer’s bank account, as set out in the Policy Schedule document for your policy.

The frequency at which your policy premium is collected. This is monthly.

A qualifying portion of the premium paid, according to the number of remaining days covered on the policy.

We are an automated system, we don’t require you to fill in a ton of paperwork.
Our friendly bot, Ora,  will ask you all the right questions so we can get to know you better and get you the best price.

Device: 

  • a pic of your device showing that day’s date
  • your ID number to back that up
  • Proof of purchase, contract, invoice or receipt
  • For your smartphone (the most important thing in your life), we need your IMEI number which you can obtain by dialling *#06#
  • You will also need to provide the serial number of your device.

How does the Cover work?

Can I change my mind about this policy?
Should you change your mind about this policy, you may cancel your cover within 30 days from the cover start date.
In this case you will receive a full refund of the premium paid, provided that no claim has been submitted and paid under this policy.

Unfortunately, you cannot transfer the cover. 
Any person older than 18 years of age, will need to take out their own cover.

You need to have for us to cover you.
Oracle Insure can only sell insurance to qualifying persons. A qualifying person is someone who:
– Is a Liswati citizen with a Liswati ID number;
– Resident of Eswatini
– Has a Eswatini cellphone number;
– Is 18 years or older.

Devices: Devices must be at the retail value of the item or the purchase price of the item. 

Claim tip: Always use the correct or full value of the item. Oracle will pick up at claims stage that that the full value was not insured, and this will mean that your full claim will not be paid as Oracle did not receive the full premium. The correct value is always the current purchase price of the item.

Unfortunately, we cannot insure an item if you don’t have proof of purchase / gifting. We do however accept various documents as proof of purchase i.e. invoice of the item, bank statements proofing payment, valuations or proof of ownership (the box)

Of course!
The joys of technology are that you can instantly update your details.
Anytime you want to make a change just chat to Ora (bottom right corner).

Your device is covered everywhere you go.

Yes, your device is covered if it gets stolen. You need to contact us immediately to report it

Without a doubt!

All you have to do is cancel your current insurance policy and when your notice period is over you can sign up with MTN’s Device Cover.

The great thing about MTN’s Device Cover is that you don’t have to contact us days or weeks or months in advance to get cover or to sign up.

Once your current insurance is cancelled, you can sign up and get covered within seconds!

Not at all, we don’t need you to fill out or sign any tedious forms!
We are paperless, automated, quick, simple, and affordable, what are you waiting for?

As soon as you’ve submitted any outstanding documents and completed the payment process, you’re covered.

As this is a digital platform you would need to accept the quote once you are comfortable with the conditions and price when it is presented by Ora (our chat BOT) 

If you decide to leave Ora (sign out and come back later), you will have to complete the entire process again

We are an automated system, we don’t require you to fill in a ton of paperwork.
Our friendly bot, Ora,  will ask you all the right questions so we can get to know you better and get you the best price.

Device: 

  • a pic of your device showing that day’s date
  • your ID number to back that up
  • Proof of purchase, contract, invoice or receipt
  • For your smartphone (the most important thing in your life), we need your IMEI number which you can obtain by dialling *#06#
  • You will also need to provide the serial number of your device.

Have A Question?

We’d love to have you as part of the Oracle Insure Family.
Get cover from our chatbot, Ora (bottom right). She will guide you through the simple sign-up process step by step.

We know cash is tight!
If you’d like to get a quote, click here to receive an instant quote. If you like what you see (which we’re sure you will) all you need to do is sign up and your part of the Oracle Insure family!

The minimum age for cover is 18 and the maximum age is 69.

An excess is the amount you are expected to pay towards any claim made. Oracle Insure then pays the amount over and above the excess, up to the sum insured or applicable limit.

Policies are underwritten by Oracle Insure Eswatini, a registered insurer and authorised financial services provider. (FSRA # 24068000)

Oracle Insure can insure any Liswati Citizen or anyone who is a permanent resident of Eswatini.